Ok, so after a good week of bickering with AT&T, they have relented and agreed that honoring customer service commitments is a useful business tool. So, since they did what I said they would have to do for me to stay with them another 2 years, I'm staying with them another 2 years.
So, now, I'll never get an iPhone because: 1.)Apple's going to be paying out big for Steve Wozniak's Dancing with the Stars injuries, and might have to shut down. 2.)by the time I'm done with this contract, the iPhone will be passed by some other amazing widget from Cupertino; 3.)Global Warming/Cooling/Climate Change will eventually destroy all electronics, except for Al Gore's beard hologram generator.
So, AT&T is off my bad side. Pending. But it shows the difference that 1 willing Customer Contact person makes. I had contact with 7 people at AT&T that said I was out of luck. One person went beyond that, and took care of the problem. Train your people to be that 1.
Looks like I forgot to post this! Thank you!
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