Skip to main content


I have, for the last year, used a Marriott Rewards Visa issued by Chase Bank. I did this because we like Marriott Hotels when we travel (Residence Inn is great for family!) and I liked the rewards structure.

However, doing business with Chase is another story. It's the only bank I can think of that's actually worse than CitiBank, but they are certainly worse than Citi.

I got to double-checking my account to see why I hadn't received a bill recently. As it's an account that we pay off every month, I don't have the date written down in the bill planner when it's usually due. I didn't realize how bad of a mistake this was until today. I got online, and noticed that my account was marked as "Past Due" and marked to receive "Paperless Statements." So, guess what had happened? Sometime between the June bill, which I received, and the July bill, which we never received, Chase's computer had switched my account to not receive bills in the mail. How do I know I didn't do it?

I had forgotten my password. I haven't been online with that account since mid-June. Also, I have too many friends in the timber industry. I can't go paperless on anything. These people live and eat on cutting down, processing trees, replanting trees.

So, I call Chase. First thing I'm told is "Your account is not on paperless. Would you like me to sign you up to receive a statement in the mail?" Explain this to me: If it's not on paperless, why are you offering to sign me up to receive a paper statement?

I was then called a liar for saying I didn't receive a statement. Excuse me, I wasn't called a liar. I said I didn't receive a statement. I was told that yes I had received one. I said again I hadn't, and the representative stated that he only had my word for it.

I also received a lecture from a manager that I should be responsible for my bills. I have paid this account in full, on-time, every month since it's been open. This bank needed $25 billion of taxpayer money, and their managers are lecturing me about responsibility?

So, rather than work with me, their employees were rude and insulting. They refused to admit that the bank may have made an error, would not consider waiving fees created by their error, and acted like they could live without my business.

I admit I should have checked sooner. However, if you want my money, send a bill! My family strives to pay all the bills we receive when they are due. I also am signed up for email account alerts, but you can't even send one of those? It's a method to charge a customer that pays no interest a finance fee by making sure they don't pay their bill.

You don't want my business? Fine. Add me to the list of people that, no matter what the rewards, will not do business with Chase anymore. And a word to Marriott: consider finding another partner. Once my accumulated rewards are used up, I'll be finding a non-Chase card with travel rewards. Hopefully it will be with your new card service.

Angrily disturbed that the government didn't let Chase fail,



Popular posts from this blog

Book: By the Waters of Babylon

Worship. It is what the church does as we strive to honor God with our lips and our lives. And then, many churches argue about worship. I have about a half-dozen books on my shelf about worship, but adding Scott Aniol’s By the Waters of Babylon to the shelf has been excellent.

First of all, Aniol’s work is not based on solving a musical debate. While that branch of worship is often the most troublesome in the local church, By the Waters of Babylon takes a broader view. The starting point is the place of the church. That place is a parallel of Psalm 137, where the people of God, Israel, found themselves in a strange land. The people of God, again, find themselves in a strange land.
Second, in summary, the book works logically to the text of Scripture, primarily Psalm 137 but well-filled with other passages. Then it works outward from how the text addresses the problems submitted in the first chapter into how worship, specifically corporate worship, should look in the 21st century Weste…

Put Down That Tablet! Exodus 35

Moses assembles the people of Israel at Sinai one last time before they set out into the wilderness, headed for the Promised Land. He gives them a reminder of some portions of the commands of God and emphasizes the construction of the Tabernacle (Exodus 35 link).He also gives the one Biblical mention of tablet-type mobile devices in Exodus 35:3, where the command is given not to use your Kindle Fire on the Sabbath Day. Some of you just groaned. Some of you skipped the one-liner, and others just missed it. I’ll address you all in turn, but first let us address the person who thought this might be the hidden meaning of that command. After all, we are so easily distracted from our worship and commitment by all of the digital noise around us, why would we not take this text in this manner?The quite simple answer is: because it is not about digital devices. In total, the command to focus the day on Yahweh, Covenant God of Israel and all of Creation, and if your device subtracts from your f…

Book Review: The Heart Mender by @andyandrews (Andy Andrews)

The Heart Mender: A Story of Second ChancesEver read a book that you just kind of wish is true?  That's my take on The Heart Mender by Andy Andrews.  It's a charming story of love and forgiveness, and it's woven into the historical setting of World War II America.  For the narrative alone, the book is worth the read, but the message it contains is well worth absorbing as well.However, let's drop back a minute.  This book was originally published under the title Island of Saints.  I read Island of Saints and enjoyed it greatly.  Now, Andrews has released it under a new title, with a few minor changes.  All of this is explained in the Author's Note at the beginning, but should be noted for purchaser's sake.  If you read Island of Saints, you're rereading when you read The Heart Mender.  Now, go ahead and reread it.  It will not hurt you one bit.Overall, the story is well-paced.  There are points where I'd like more detail, both in the history and the geog…